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MY ACCOUNT

MY ACCOUNT

Catalog Help

Login to Your Account

“My Account” shows which items you have checked out, when they are due, what items you have requested, and any fees. This feature also allows you to renew items beginning three days before the due date. Most Library items are automatically renewed if there is not a hold from another Library patron.

  • Enter your Library card number and PIN.

  • Review your requests, fees, or the items that you currently have checked out.

  • View due dates for currently checked out items.

You can also:

  • Update your preferences to keep a history of everything you check out

  • Change your email address

PINs

What is a PIN?

  • A PIN, or Personal Identification Number, keeps your Library account secure.

  • Your PIN can be any alpha/numeric combination you wish.

  • If you have not established a PIN, you may do so the first time you log in to your account by typing a PIN in the “Enter your PIN” field.

  • You can change your PIN anytime after logging into “My Account” by clicking on “Modify your PIN.”

  • Your PIN may be the last four digits of your phone number.

Verify your PIN by entering it twice.

Once you have submitted your verification, you will be taken to your account.

If You Forget Your PIN you can reset it yourself as long as the email address in your account is current.

  • Click on “Forgot your PIN?” and enter your name and library card number.

  • You will receive an email with the subject line “Library catalog PIN reset request.”

  • Follow the link in the email to change your PIN. You will be asked to enter your name, Library card number, and new PIN.

  • If you don’t complete this step within three hours of receiving the email, you will be asked to repeat your request.

  • If you need help, please call the Information Desk at 708-366-7171.

Renew Items

  • Most Library materials will be automatically renewed three days before your item is due as long as there is no hold on the item and the item has not reached our maximum renewal limit, twice.

  • You can also renew items through your account online by checking the boxes to the left and clicking “Renew Selected Items” or by clicking “Renew All.”

  • Your updated loan period begins from the due date. For example, if you renew a DVD from the Forest Park Public Library it will be due three weeks from the original due date.

  • Some SWAN items may not be renewable depending on the loaning Library’s rules. If you have any problem renewing SWAN items online, call or visit the Library.

​Request Items

  • You can place unlimited holds in the SWAN system (the Library’s consortium with 90+ other libraries). Search the catalog by keyword, title, or author. You can search a specific library by using the drop-down menu.

  • When you have found the item you want, click “Request.”

  • If you have not already logged in, you will be prompted to do so.

  • The screen will display “Your request for…. was successful.” You will receive an email or phone call when the item is ready for pick up at the Forest Park Public Library.

  • Your holds will remain on the hold shelf for one week.

Where can I pick up my holds?

All requests will be sent to the Forest Park Public Library and will remain on the hold shelf for one week. You can also pick up holds from any Library that participates in SWAN Pick Up Anywhere.

Why can’t I request an item I see in the catalog?

Each library in SWAN decides on the loan rules for their own items. While all items appear in the library catalog, some items (ex., reference or rare items) may not be checked out and some items cannot be placed on hold. If the item you want is the only copy in the library catalog and it cannot be placed on hold, you have the option of interlibrary loan from libraries outside of the SWAN consortium. Stop by the Information Desk or call 708-366-7171 to place your interlibrary loan request.

Cancel a Hold

  • Log in to your account.

  • Click the Request link.

  • You have the option to “Cancel All” or “Cancel Selected.” To “Cancel Selected” choose hold(s) to be canceled by clicking the box before the listed title.

Fine Free 

Beginning in May 2021, FPPL is now fine free.

  • No fines will be charged for any material that is checked out at the Forest Park Public Library.
  • Library cards will be blocked when 11+ items are overdue for one day.
  • Library cards billed for an item after it is overdue for 42 days.
  • Patrons will receive their first overdue notice at 7 days overdue.

Please Note
The Library offers auto-renewals on most Library materials. If the item is on hold by another patron, it will not renew.

Pay Bills or Fees Online

Pay online with a Visa, Discover, or Mastercard.

Don’t see the answer to your question?

For additional assistance with logging in to your account or for help with other difficulties, visit, email at askus@fppl.org, or call the Library at 708-366-7171.

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