skip to Main Content

Login to Your Account

“My Account” shows which items you have checked out, when they are due, what items you have requested, and any overdue fines. This feature also allows you to renew items beginning three days before the due date. Most library items are automatically renewed if there is not a hold from another library patron.

  • Enter your last name (including punctuation), library card number, and PIN.

  • Review your requests, your fines, or the items that you currently have checked out.

  • View due dates for currently checked out items.

You can also:

  • Opt in to keep a history of everything you check out

  • Change your email address

PINs

What is a PIN?

  • A PIN, or Personal Identification Number, keeps your library account secure.

  • Your PIN can be any alpha/numeric combination you wish.

  • If you have not established a PIN, you may do so the first time you log in to your account by typing a PIN in the “Enter your PIN” field.

  • You can change your PIN anytime after logging into “My Account” by clicking on “Modify your PIN.”

Verify your PIN by entering it twice.

Once you have submitted your verification, you will be taken to your account.

If You Forget Your PIN you can reset it yourself as long as the email address in your account is current.

  • Click on “Forgot your PIN?” and enter your name and library card number.

  • You will receive an email with the subject line “Library catalog PIN reset request.”

  • Follow the link in the email to change your PIN. You will be asked to enter your name, library card number, and new PIN.

  • If you don’t complete this step within three hours of receiving the email, you will be asked to repeat your request.

  • If you need help, please call the Reference Desk at 708-689-6125

Renew Items

  • Library materials will be automatically renewed three days before your item is due as long as there is no hold on the item and the item has not reached our maximum renewal limit, twice.
  • You can also renew items through your account online by checking the boxes to the left and clicking “Renew Selected Items” or by clicking “Renew All.”

  • Your updated loan period begins from the due date. For example, if you renew a DVD from the Forest Park Public Library it will be due seven days from the original due date.

  • Some SWAN items may not be renewable depending on the loaning library’s rules. If you have any problem renewing SWAN items online, call or visit the library.

​Request Items

  • You can place up to 10 requests in SWAN. Search the catalog by keyword, title, or author. You can search a specific library by using the drop-down menu.

  • When you have found the item you want, click “Request.”

  • If you have not already logged in, you will be prompted to do so.

  • The screen will display “Your request for…. was successful.” You will receive an email or phone call when the item is ready for pick up at the Forest Park Public Library.

  • Your holds will remain on the hold shelf for one week.

Where can I pick up my holds?

All requests will be sent to the Forest Park Public Library and will remain on the hold shelf for one week.

Where am I on the list for an item I requested?

Library staff can tell you how many holds have been placed on a title and how many copies are available, but your exact place in line cannot be determined due to the way holds are filled. Forest Park copies go to Forest Park residents first, but holds are also being filled for Forest Park residents by the 78 other libraries in our system.

Why can’t I request an item I see in the catalog?

Each library in SWAN decides on the loan rules for their own items. While all items appear in the library catalog, some items (ex., reference or rare items) may not be checked out and some items cannot be placed on hold. If the item you want is the only copy in the library catalog and it cannot be placed on hold, you have the option of interlibrary loan from libraries outside of the SWAN consortium. Stop by the Reference Desk or call 708-689-6125 to place your interlibrary loan request.

Cancel a Hold

  • Log in to your account.

  • Click the Request link.

  • You have the option to “Cancel All” or “Cancel Selected.” To “Cancel Selected” choose hold(s) to be canceled by clicking the box before the listed title.

Pay Fines Online

Pay fines online with a Visa, Discover, or Mastercard.

How are fines calculated?

  • DVDs: 50¢ per day, up to the replacement cost of the item

  • Video Games: $1 per day, up to the replacement cost of the item

  • WiFi Hotspots: $2 per day, up to the replacement cost of the item

  • All other items: 10¢ per day, up to the replacement cost of the item

  • The fine rate for an item from another library in SWAN may be more or less. Loan periods of other libraries vary as well.

  • Borrowing privileges are blocked on Forest Park Public Library cards with $5 or more in fines and fees.

Don’t see the answer to your question?

For additional assistance with logging in to your account or for help with other difficulties, visit or contact the library at 708-366-7171.

Back To Top